Institutional email
info@kverno.com — read by people, not by marketing automation bots. We reply during European business hours (CET/CEST), usually within 24 working hours.
Write to info@kverno.com →Tell us your case.
The preferred channel is institutional email. If your case requires NDA, we sign before the first technical session. No automated forms, no aggressive scoring, no nurture sequences.
CHANNELS
How to start a conversation.
Via Filigran
If you're referred by Filigran, mention it in the subject. We coordinate directly with your Customer Success Manager.
Write to info@kverno.com (via Filigran) →As SI partner
If you're contacting us on behalf of an SI or as OEM with an NDA opportunity, mention it in the subject.
Write to info@kverno.com (partner) → AFTER THE FIRST EMAIL
How your case proceeds.
- 01
Technical triage (24–48 h)
An engineer reads it directly. If it fits our capacity, we reply with three concrete questions. If it doesn't fit, we say so in the first reply and, when appropriate, refer you to someone else.
- 02
Scoping session (60–90 min)
A technical call with the person who would do the work. No sales. Mutual NDA in advance if the context requires it. We close with a preliminary scope and an effort range in writing.
- 03
Formal proposal (5–7 days)
Short document: objectives, scope in and out, milestones, acceptance criteria, assigned team, and a fixed or per-sprint price. No inflated options.
- 04
Kickoff
Technical kickoff the following week. Access to environments, repositories, shared runbook. Reporting cadence agreed before kickoff.
UNDER NDA
How we operate with sensitive scope.
If case information is already sensitive before formal scope — for example, end-client identity or incident name — we sign mutual NDA before the first technical session. Kverno standard template or yours. No administrative fees, no external lawyers by default.
Tell us your case.
One address, one channel, no friction. If it fits, we'll say so directly.